Terms of Service
Payment Options
Hold Policy
Guarantee
- PayPal is accepted.
- Personal checks take 10-12 days to clear but are welcomed.
- Shipping will be arranged immediately after payment is received and cleared.
- All payments must be made is US currency.
Hold Policy
- I will hold geckos for up to 48 hours pending payment.
- I will hold geckos for up to 14 days with a 25% non-refundable deposit, applied toward purchase.
- I will hold geckos for up to 30 days with payment in full.
- I will hold geckos indefinitely with payment in full when shipping conditions are not optimum.
- I will hold geckos with payment in full for up to 90 days for US Military personnel.
- Orders canceled after deposit or payment is received are subject to a 25% cancellation fee.
- Shipping charges are a flat rate of $60.00 per standard-sized box.
- Geckos are shipped FedEx Overnight or UPS Next Day Air to the lower 48 United States only.
- Shipping will be suspended during the last two weeks of December.
- Delivery destinations within 75 miles of Green River Reptiles must be picked up at our location, or delivered for a fee.
- Shipments are packed in heavy-duty, corrugated boxes with styrofoam insulated inserts.
- Heat/cold packs will be used when appropriate based on the current weather/temperature forecasts.
- Boxes are clearly labeled "KEEP WARM/COOL, LIVE HARMLESS GECKOS, FRAGILE-PERISHABLE."
- FedEx or UPS may not have overnight service to all cities, or limitations to guarantee their service.
- Shipping discounts will be offered for US Military personnel.
- I reserve the right to postpone shipping if weather temperatures are extreme 38 or 92 degrees F.
- You will be contacted prior to shipping.
- SHIPPING COSTS ARE NOT REFUNDABLE.
Guarantee
- All geckos are guaranteed to be 100% healthy and feeding well at the time they are sold/shipped.
- Since we have no guarantee of their care after arrival, our responsibility ends 7 days after delivery.
- We guarantee 100% disclosure on all known pertinent information on our geckos.
- We guarantee that all geckos are accurately represented in their photos, or even better in real life.
- Live arrival is money-back guaranteed with purchase of insurance at $2.50 per $100 of gecko value.
- We cannot guarantee any gecko's personality or temperament.
- We cannot guarantee adult coloration/pattern of juvenile geckos.
- We cannot guarantee fertility of geckos, other than disclosed proven breeders.
- You must be at least 18 years old or have parental permission to make gecko purchases with us.
- You must be available to take delivery of your gecko(s) on the pre-arranged date, time, and place.
- We cannot be held responsible for unforecasted changes in the weather during transit.
- We cannot be held responsible for carrier related issues.
- Refunds/exchanges are made on a case-by-case basis at our discretion.
- We reserve the right to decline a sale if we feel it is in the best interest for our geckos.